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©2018 BY ACTIVE SUMMER. Privacy Policy

Booking Terms & Conditions

This section will give you information for your booking in relation to your Terms & Conditions of the booking. 

BOOKING TERMS AND CONDITIONS

THESE TERMS AND CONDITIONS APPLY TO ANY BOOKING PROVIDED BY ACTIVE SUMMER CAMPS.. PLEASE READ THE TERMS CAREFULLY BEFORE MAKING A BOOKING BECAUSE YOU WILL BE BOUND BY THEM ONCE A CONTRACT COMES INTO EFFECT BETWEEN YOU AND US. BY FILLING OUT THE BOOKING FORM AND CLICKING "CONTINUE" YOU ARE DEEMED TO AGREE TO THESE TERMS.

YOU SHOULD PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.

 

Information about us

References in these Terms to “we” or “us” are references to Active Summer Camps

You can contact us if you have queries in relation to your Booking or for any other reason on 07794738770 or email us at info@activesummercamps.co.uk.

The Website is operated by WIX, which is a third party hosting site.

Your Booking

By filling out a booking form via the Website and clicking "Book Now", or through signing at the end of a paper copy Booking Form you are submitting a request to book a place on the specified programme. All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method ("Booking Confirmation").

At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.

The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website regularly. If we have to make changes to the Course Details less than 7 days before the Course start date where possible we will also notify you of this directly by email.

By making a booking you warrant that you are at least eighteen years of age and a UK resident.

Course Fee and Payment

Except in the case of manifest error, the fee payable for the Course that you book is the fee for this Course stated on the Website when you make your booking (“Course Fee").

The Course Fee must be paid in pounds sterling using a credit or debit card via the Website at the time of booking. Other methods of payment include Card Payments through iZettle, or a payment through Stripe and our invoicing system. We accept payment via the WIX website, with cards including; MasterCard, Maestro, Visa and American Express. You confirm that the credit or debit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.

Our payment service providers will process your payment on a secure site, with the majority being processed through the WIX payment system. We reserve the right to refuse credit or debit card payments in our reasonable discretion.

If we have to cancel a Course

If we have to cancel a Course we will let you know as soon as possible and will try to offer a place on an alternative course of the same value wherever possible. If we are unable to provide an alternative course we will offer you a full refund.

If you have to cancel a Booking

To cancel a Booking and terminate this send us an e-mail explaining that you would like to cancel and stating your name and the Course Details to; info@activesummercamps.co.uk. This should be done at least 7 days before the start of the programme you have booked on to. If it is within 7 days, we may offer to transfer your booking, or may offer a partial refund of your payment. This decision is at the discretion of the Camp Manager.

If you cancel a Booking at least 7 days prior to the start date of the Course we will attempt to transfer your booking to another course of equivalent or lesser value subject to availability. In some circumstances refunds may be issued but this will be at our discretion.

 

Special Offers

From time to time we make certain special offers available. Full details of the offer and any specific terms and conditions that apply to the offer will be available on the Website. Active Summer Camps have the right to withdraw the offer at any point.

 

Our Staff

We confirm that all our coaching staff have been subject to Disclosure and Barring Service (DBS) checks and have suitable coaching experience and first aid qualifications. All staff will go through an interview process, and references will be collected for every staff member. Please see the Website for further information.

 

Photographs

Please note that from time to time we may take pictures of the children who take part in a Course and these photographs may be used for promotional purposes. Please see our Photography Policy online. If you do not wish your child to be photographed please notify the our office on; info@activesummercamps.co.uk

 

Liability

You will be required to accept a disclaimer at the time of booking confirmation certain information and accepting that, in the absence of any negligence on our part, participation in the Course is at your own risk ("Disclaimer").

We have public liability insurance cover of at least £5 million.

We do not accept liability for loss or theft of personal belongings that occurs while on the programme. If your child brings valuables with them this will be at your risk.

 

Complaints

We are committed to ensuring your child has a great experience but if you or your child is not entirely happy with its experience please contact the Camp Manager in the first instance. If your complaint has not been resolved to your satisfaction please contact us using the contact details provided on our website with full details of the complaint and we will attempt to resolve it as quickly as possible. If the complaint is more serious, this can be taken further with the request of additional contact information.

Medical / Dietary / Other Requirements

If any child included on your Booking:

(a) has specific dietary requirements;

(b) is taking medication;

(c) has allergies; and/or

(d) has any special needs that will affect his or her participation in the programme

it is your responsibility to inform us of this and provide all necessary details about this at the time of Booking.

Please note that our staff are not permitted to take responsibility for or to administer medicines and therefore you are responsible for ensuring any medicine is available and taken correctly. We will maintain a register of children attending each programme. Some registers and all staff will identify if any child has an allergy or has any special requirements prior to them being in their care. Please note that it is your responsibility to sign in at the beginning of each day of your course and to provide us with details of whoever will be collecting your child at the end of the day.

 

Discipline

Children attending our Programme will be treated with respect and must treat others with respect. We reserve the right to terminate this Agreement and refuse to allow your child to continue attending if our staff deem their behaviour to be unacceptable. Please read the Behaviour Policy which can be found on our website.  

 

Data Protection

The Website is operated by WIX.

The Website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Please also see our website for our Privacy Policy, which states what we use your information for, and what information we collect from you.

 

General

We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent.

These Terms and the Disclaimer set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.

 

Family Fun day - 13th April 2019

 

Information about us

References in these Terms to “we” or “us” are references to Active Summer Camps

You can contact us if you have queries in relation to your Booking or for any other reason on 07794738770 or email us at info@activesummercamps.co.uk.

The Website is operated by WIX, which is a third party hosting site.

 

Your Booking

By filling out a booking form via the Website and clicking "Book Now", you are submitting a request to book a place on the specified programme. All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method ("Booking Confirmation").

At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.

The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website regularly. If we have to make changes to the Course Details less than 7 days before the Course start date where possible we will also notify you of this directly by email.

By making a booking you warrant that you are at least eighteen years of age and a UK resident.

 

If we have to cancel a Course

If we have to cancel the Family Fun Day we will let you know as soon as possible and will try to offer a place on an alternative event if possible. If we are unable to provide an alternative course we will offer you a full refund.

 

If you have to cancel a Booking

To cancel a Booking and terminate this send us an e-mail explaining that you would like to cancel and stating your name and the Course Details to; info@activesummercamps.co.uk. This should be done at least 7 days before the start of the programme you have booked on to. If it is within 7 days, we may offer to transfer your booking, or may offer a partial refund of your payment. This decision is at the discretion of the Camp Manager.

 

Data Protection

The Website is operated by WIX.

The Website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Please also see our website for our Privacy Policy, which states what we use your information for, and what information we collect from you.

 

Photographs

Please note that from time to time we may take pictures of the children who take part in a Course and these photographs may be used for promotional purposes. Please see our Photography Policy online. If you do not wish your child to be photographed please notify the our office on; info@activesummercamps.co.uk

Alternatively, on the day we will have an opt out option where you are able to wear an identifiable wristband to display that you do not wish to have your photograph taken whilst in attendance of the event. Photographs may be used for marketing materials after the event, and due to the numbers attending, we regret to inform you that we can not contact every individual to ask their permission before we publish any photographs of the event. Hence the reason for the OPT out option when attending the event entrance.    

 

Discipline

All in attendance will be required to act in appropriate and well behaved manner. Whilst it is a Family Fun Day, we accept that fun and games will be part of the day, however, if any abuse or poor behaviour occurs whilst on site, you will be firstly warned of this behaviour. If this continues you may be asked to leave the premises. If this continues or escalates, the Police may be called and involved in the case.